Business Operations Analyst, Developer Support

Location

US Remote; US Remote East Coast; US Remote Central; US Remote West Coast

Description

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers for developers. Basically, we make companies’ login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork.

Words, code, or people, whatever your skill, there’s a place for you here

As a Business Operations Analyst on the Support Business Transformation team, you will help optimize ticket management and team processes as required to meet the business goals and objectives of the Global Developer Support (GDS) team. A successful candidate will use data analyses to assess current processes, determine requirements, and deliver data-driven recommendations to the GDS leadership team.

Responsibilities

  • Proactively identify, analyze and interpret trends or patterns in complex and sensitive data to identify optimization opportunities; alert, inform and educate business stakeholders as needed
  • Monitor and ensure data integrity and security for GDS business data
  • Define best practices, templates, and processes for reporting data to stakeholders within GDS and other internal teams
  • Improve and advise on data normalization between various data sources and systems
  • Measure and report on critical KPIs for GDS
  • Develop an intake process for report changes and ad-hoc reporting demands
  • Recommend new metrics, techniques, and strategies to improve team performance and measurement in the future based on data analysis findings
  • Engage with business leaders and users to understand how data-driven changes to processes, products, services, software and hardware can improve GDS team efficiency and customer experience.

Requirements

  • 3-5 years previous experience with process analysis and optimization
  • Previous experience in data analysis and knowledge of business statistics
  • Solid understanding of Lean / Six Sigma processes and methodologies
  • Previous experience in a Support or Service Delivery environment
  • Previous experience developing scalable reporting solutions using Salesforce Reports and Dashboards
  • Strong knowledge of Salesforce, Tableau, Looker, or similar BI platform
  • Familiarity with cloud-native databases, such as MongoDB and Snowflake
  • Provide training to team members as required to ensure that the appropriate approach, methodologies, and problem-solving techniques are employed across the GDS organization in accordance with Lean / Six Sigma principles
  • Experience participating in improvement projects and delivering tangible process improvements
  • Effective communicator, able to speak to audiences throughout the organization, and ability to articulate complex ideas and concepts through clear and concise verbal and/or written communication
  • Ability to analyze and document processes in a variety of formats
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Strategic thinking, problem-solving, decision making, and the ability to identify key findings and implications
  • Strong business intuition as well as outstanding written and verbal communication skills
  • Proven track record of working independently, with strong time management and organizational skills
  • BA/BS in quantitative field, Business, IT, or equivalent practical experience
  • Comfort working in a globally distributed environment with a remote workforce
  • Previous experience in a high-growth SaaS company preferred

Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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