Customer Advocate Specialist


distributed-iconBellevue, Washington, United States

Auth0 provides a secure, highly available, enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. Auth0’s top priorities are availability and security.

Auth0 is seeking a Customer Advocate Specialist, to work with Auth0 customers and produce customer surveys, case studies, videos, and interviews.


  • Lead the strategy and execution of scheduling 15+ customer reference interviews each quarter.
  • Collaborate with customer success and sales to maintain a pipeline of Auth0 customers as potential advocates.
  • Partner with an Auth0 creative writer to execute customer interview meetings.
  • Manage the end-to-end customer advocacy deliverables to completion, including approvals of case study and video drafts.
  • Run our bi-annual customer satisfaction surveys.
  • Manage third-party transcription and video editing vendors.
  • Support sales by setting up 1:1 peer reference calls with prospects.
  • Support the Customer Marketing Manager with logistics for the annual customer advisory board.
  • Collaborate effectively with internal teams including marketing, sales, customer success, design, content and sales operations.
  • This position would require up to 15% of time traveling.


  • 1-3 years of experience in a B2B customer advocacy, customer success or sales prospecting  role; technology or software/SaaS industry is preferred.
  • Passion for driving customer engagement and success.
  • Experience with prospecting via phone and email.
  • Attention to detail and strong communication skills.
  • High energy with a drive to meet monthly and quarterly goals.
  • Ability to work with remote team members.
  • Experience with, Google Apps, Slack and video conference tools plus.


  • Bellevue, WA or Remote, United States.
Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.