IT Support Engineer - APAC

Location

Sydney

Description

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers for developers. Basically, we make companies’ login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork.

Words, code, or people, whatever your skill, there’s a place for you here

You will be the first Auth0 IT representative in APAC, but will work closely with the rest of the Auth0 IT team in the US, UK, and Buenos Aires. In addition to supporting our office in Sydney, you will support employees in our Singapore and Tokyo offices, and our employees that work remotely throughout APAC.

This is an exciting time to join Auth0 as we are growing quickly and there are plenty of opportunities to learn and implement new technologies. Auth0 is merging with Okta, and IT plays a key role in the continued success of our combined company. There is a lot to do, and there will be a lot of change in the coming months - but change is the name of the game!

In This Role you Will:

  • Provide excellent customer service and a timely response and resolution to IT requests as the primary Auth0 IT representative in APAC
  • Collaborate with Okta IT in Sydney on shared initiatives and ongoing merger efforts
  • Fulfill employee access requests and implement account management best practices for employees around the world
  • Troubleshooting all kinds of applications, systems, and services
  • Develop creative solutions to unexpected problems, working with different teams throughout Auth0 and Okta
  • Manage our fleet of Mac workstations and personal mobile devices remotely
  • Maintain network equipment and solving network-related issues
  • Administer a wide variety of external cloud services

Is this role for you?

  • At least a good knowledge of Mac operating systems and Apple products such as MacBooks, iPhones & iPads
  • At least 3-4 years experience in an IT support type of role
  • You have a passion for providing an amazing support experience and a quick solution
  • You are a problem-solver and are not intimidated by uncertainty - you will be thinking on your feet and researching problems on the fly
  • You have some experience programming in a scripting language such as bash, JavaScript, or Python
  • You are highly organised and self-motivated
  • You have excellent English speaking and writing skills

Bonus Points For:

  • Experience working with a remote workforce and in a fast-paced startup environment
  • Experience with Slack, Zoom, Google G Suite, Jamf Pro (previously known as Casper), Amazon Web Services, Atlassian Jira and Confluence, and other applicable cloud services
  • Understanding of secure networking best practices

Required Job Location:

  • We are a remote friendly company but when we return to our corporate offices the ability to work at least two days or more in our Sydney office will be required

Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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