IT Support Engineer

Location

Buenos Aires, Argentina

Description

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers for developers. Basically, we make companies’ login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork.

Words, code, or people, whatever your skill, there’s a place for you here

Auth0 is looking for a Support Engineer to join the IT Team and empower all Auth0 employees to do their best work. You will focus on removing technical barriers to productivity and finding creative solutions to new challenges.

The IT Team at Auth0 is a flexible and agile team, responsible for a wide variety of services and processes. The need for IT is constantly growing - that’s where you come in! You will provide top-notch support and troubleshooting while also designing and implementing solutions to meet existing needs, as well as anticipating future requirements and addressing them proactively.

Task automation and tool creation are a big part of Auth0's culture, and should also be a part of our IT solutions. Some coding experience is strongly preferred. This is not a typical helpdesk position; we are looking for an innovative and self-motivated individual who can work closely with teams across the company to get things done.

This is an exciting time to join Auth0 as we are growing quickly and there are plenty of opportunities to learn and implement new technologies. Auth0 is merging with Okta, and IT plays a key role in the continued success of our combined company. There is a lot to do, and there will be a lot of change in the coming months - but change is the name of the game!

Please submit your CV/Resume in English

In This Role you Will:

  • Provide excellent customer service and a timely response and resolution to IT requests
  • Fulfill employee access requests and implement account management best practices
  • Collaborate with Okta IT on shared initiatives and ongoing merger efforts
  • Troubleshooting all kinds of applications, systems, and services
  • Develop creative solutions to unexpected problems, working with different teams throughout the company
  • Manage our fleet of Mac workstations and personal mobile devices remotely
  • Maintain network equipment and solving network-related issues
  • Administer a wide variety of external cloud services

Our Ideal candidate Will Have:

  • You have experience in a technical/customer support role
  • You have a passion for providing an amazing support experience and a quick solution
  • You are a problem-solver and are not intimidated by uncertainty - you will be thinking on your feet and researching problems on the fly
  • You have a thorough understanding of macOS and are familiar with common troubleshooting and maintenance techniques
  • You have some experience programming in a scripting language such as bash, JavaScript, or Python
  • You are highly organized and self-motivated
  • You have excellent English speaking and writing skills

Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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