Service Delivery Coordinator

Location

Buenos Aires, Argentina

Description

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers for developers. Basically, we make companies’ login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork.

Words, code, or people, whatever your skill, there’s a place for you here

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices. It is designed so that it can run anywhere: on our cloud or on a customer's cloud. Auth0 PSaaS (Private SaaS) is an extension of the service Auth0 provides to our customers; where we offer a private instance which we manage on behalf of our subscribers.

Our Service Delivery Coordinators are responsible for assisting PSaaS customers in their region. Whether it’s on-boarding new customers, migrating existing or scheduling upgrades to ensure all PSaaS customers are on active versions; you’ll be the main conduit for delivering a superior customer experience.

Please submit your cv/resume in English.

You will:

  • Work closely with the Customer Success organization in Auth0, as well as PSaaS Engineering and Operations teams
  • Main responsibilities include working as a conduit between Technical Account Manager, customer and internal implementation resources for initial PSaaS set up, bi-monthly upgrades and any additional configuration changes where PSaaS teams are required to intervene
  • Identify, collect and optimize pre-implementation requirements for customer
  • Communicate internally to necessary parties. Contribute to customer-facing onboarding content, forms and documentation that adds value to the end customer experience and drives internal efficiency & optimization
  • Communicate customer update workflow and set clear expectations on updates with internal stakeholders
  • Ensure internal documentation and data captured correctly in internal systems
  • Manage new customer implementations from inception to closure
  • Coordinate meetings between customer, and internal resources to progress the PSaaS implementation
  • Track and report key implementation milestones, escalating to customers/internal stakeholders when not achieved
  • Drive escalations for customers who are on unsupported versions
  • Coordinate and schedule customer updates with the internal teams as well as the customer
  • Ensure internal teams have the necessary environment access for the customer
  • Ensure Auth0 owned customer certificates are renewed and applied prior to expiry

You are a good fit if:

  • Fluent in English.
  • 3-5yrs+ experience working on multiple projects/customers at once with competing priorities
  • Customer-facing project coordination experience
  • Ability to work in fast paced environment with constant change in priorities
  • Comfortable with situations that are ambiguous and experience driving outcomes
  • Technically savvy with ability to learn new technologies and tools quickly

Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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