Technical Trainer, Developer Support

Location

US Remote; US Remote East Coast; US Remote Central; US Remote West Coast

Description

Awesome tech is made by awesome people. And we’re always looking for new team members who bring the energy, passion, commitment, and collaboration that has made Auth0 the great company it is today.

So what do we exactly build? Auth0 is an authentication and authorization platform designed by developers for developers. Basically, we make companies’ login boxes safe, secure, and seamless for anyone logging in. Our mission is to secure the world’s identities so innovators can innovate. But it’s a big mission that requires a lot of teamwork.

Words, code, or people, whatever your skill, there’s a place for you here

The Developer Support Technical Trainer’s role is to find opportunities for training and education within our global Support team, as well as to liaise with our Documentation and Training teams to find areas in which we can help improve our customer’s learning lifecycle. A successful candidate for this cross-functional role has had experience working with Support teams, including analyzing data and generating reports, finding patterns, and communicating ideas for influencing people within and outside their organization. They also have experience in mentoring and educating others in a technical environment.

Responsibilities:

  • Understand data output from our Developer Support Engineers to find areas for training
  • Coordinating training initiatives inside the Developer Support organization
  • Helping build outlines and reviewing training materials for our Developer Support Engineers
  • Liaise with Developer Support Leads to find SMEs for providing training in each specific area
  • Identify technical areas in which our customers can benefit from additional documentation and training
  • Influencing leaders within Auth0 to promote the growth of our training and educational material, in order to deflect customer tickets on particular matters

Skills and Abilities:

  • 1-2yrs+ experience with full-stack software development, preferably across Javascript, Node.js, React, and similar technologies
  • Ideal: Experience in authentication protocols and standards
  • Demonstrated ability to find patterns in data
  • Understanding of the support ticket lifecycle, as well as the software development lifecycle
  • Ability to manage conflicting priorities, while understanding their sense of urgency
  • Creative mindset, with a focus in storytelling and influencing their peers, and leaders in other organizations within the company
  • Attention to detail, while also understanding the big picture

Auth0 makes the internet safer by safeguarding billions of login transactions each month.

Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles. We practice N+1>N which applies to everything from our people to how we iterate our tech; we believe in one team, one score; and we give a shit about everything we do.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Auth0, recently acquired by Okta, is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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