Siloed Identity Causes Confusion and Downtime
CLAAS purchased an on-premises identity solution for the applications they’d developed for their customers when they began their digital transformation 10 years ago. However, that solution was rudimentary and each application handled signups and logins separately, which created a confusing user experience and a lot of complexity for the company internally.
“If a customer created an identity for one application but signed up for another one, they had to input the same information all over again,” Storck says. “But a lot of other processes like data management and authorization were connected to identity, too. So those were also duplicated from application to application as well.”
The identity solution they had purchased also hadn’t scaled well as their digital products evolved, often requiring downtime for maintenance at critical times of the year for their customers.
“Although most of the downtime happened on weekends, during the summer months, many of our customers are in the field 24/7 with their machines,” Storck explains. “And if identity management isn’t working for our applications, like our spare part shop or farm management software, the applications do not work at all. Especially during the harvest time some of our applications are a really business critical part for our customers which is why having the systems and their identity management running is so important for us.”
“... many of our customers are in the field 24/7 with their machines. And if identity management isn’t working for our applications, like our spare part shop or farm management software, the applications do not work at all.”

Johannes StorckSolution Owner