Moogsoft Needed SSO to Build Customer Confidence
The Moogsoft Observability Cloud operates on a free-trial-to-subscription basis, making convenient yet secure social sign-on crucial to their business model. “We want to lower the barrier or remove it altogether for people to use us,” says Smith. They needed a secure sign-on solution to make trial users feel confident in sharing their proprietary data.
In Smith’s view, customer login is the front door of their app — it is crucial for customer confidence. “Security is a first-class citizen. When we’re thinking about designing anything, we’re thinking about designing our front-door experience.”
Despite the growing need for secure Single Sign On (SSO), Moogsoft knew they didn’t want to waste their engineers’ valuable time building an in-house solution. “We want our engineers to focus on building new products,” says Smith, “not having to deal with problems that have already been solved, like authentication and authorization.”
Instead, they decided to invest in a proven authentication solution.
“We want our engineers to focus on building new products, not having to deal with problems that have already been solved, like authentication and authorization.”
Russ SmithDirector of Product Engineering