Ever-Growing Functionality Provides a Road Map for the Future
It took just three months to onboard Auth0 into the Premier Inn platform, and Whitbread has expanded their use of the Auth0 platform over time.
“When we initially started with our relationship with Auth0, we just used the bare minimum of functionality,” says Goodwin. “The use of Auth0 gave us that session persistence so our customers didn’t have to log in each time they jumped through the domain. I think it was very straightforward, we had some [initial] support from the service team to make sure it was there. And even when we moved to our domain, it was quite a seamless process to make sure that it was done smoothly without any break in service.”
By partnering with Auth0, Premier Inn has enjoyed the added benefit of a partner constantly working to innovate within the identity space.
“I started to find out how [Auth0] was being used, and I thought, there’s a lot more we could be doing with it,” adds Andrew Howes, lead enterprise architect, Whitbread. “And that’s kind of where we’re leading… There’s a lot more opportunity that something like Auth0 can offer us.”
Even as the relationship grows and Premier Inn adds new functionality to its identity solution, the reliability of Auth0 has not wavered. Premier Inn has experienced zero service outages since signing on with Auth0.
“When I arrived [at Whitbread] and I heard that Auth0 was in place already, I breathed a sigh of relief,” says Howes. “When you’re running a £1.2 billion website, to not have to worry about whether your authentication platform’s operating, that’s a load off a CIO’s mind.”
“When I arrived [at Whitbread] and I heard that Auth0 was in place already, I breathed a sigh of relief. When you’re running a £1.2 billion website, to not have to worry about whether your authentication platform’s operating, that’s a load off a CIO’s mind.”
Andrew HowesLead Enterprise Architect