Requirements for the Auth0 Dedicated Cloud Service
If your subscription agreement includes a Private SaaS (PSaaS) Appliance that is hosted in a dedicated area of Auth0's cloud, Auth0 will set up the PSaaS Appliance on your behalf.
Auth0 will provide you with an account to access the Auth0 Support Center, where you can obtain information about your Auth0 environment and open support tickets. This account will be linked to your PSaaS Appliance and current Support plan.
In general, the tenant name you'll use for support is formatted as follows: customer_name-support
You will also be asked to provide a list of tenant admins. Note that tenant admins can invite other support users.
Preferred AWS Regions
You'll be asked for your preferred AWS regions, such as
AWS EU-Central-1, and so on. You'll need to select:
- One region for your Development node
- One region (with at least three availability zones) for your Production cluster
You'll need to choose the domain names for your environments. If you have Development and Production environments, your domain names will typically be formatted as follows:
|Environment||Sample Domain Name|
You will then need to chose DNS names for the Management Dashboard, Webtask endpoints, and App Tenant.
|Management Dashboard||The Management Dashboard is your web client's management interface. You'll typically choose the name manage, but you can use something else if needed|
|Webtask Endpoints||The Webtask DNS is used for web extensions and external use of Webtasks. You'll typically use the name webtask, but you can use something else if needed|
|App Tenant||The App Tenant is the initial tenant where your applications reside. The is the tenant your users will interact with primarily, and you'll manage this using the Management Dashboard and API.|
Sample Domain Name Sets
The following is a sample set of domain names for a typical Development and Production environment setup where the App Tenant's name is identity.
Domain Name Patterns
Each domain name has four parts, with the last part being
The Management Dashboard, Webtask, and App Tenant(s) must be a part of the same parent domain (such as
The first (left-most) part of the name must have at least three characters.
login is reserved and cannot be used.
The domain name you use for tenants hosted in the Dedicated Cloud Service cannot be the same as any you're using for tenants hosted in the Public Cloud Service.
If you want to use your domain name in use on the Public Cloud Service in the Dedicated Cloud Service, we will need to delete your Public Cloud Service account.
Administrator Email Addresses
We will need the email addresses for the administrators of the Manage and App tenants in both the Development and Production environments
Group Email Address
Auth0 will provide a daily performance report of your PSaaS Appliance service, which is sent to an email address (with a group alias) specified by you.
In the event that there is an issue, this email address is the one we will use to notify you.
We will need the following SMTP-related values:
- Host name
- Port number
You can configure custom domain names for your app tenants' domains.
If you choose to use custom domains, you'll need to obtain the appropriate certificates signed by a public certificate authority (as well as renew them when the time comes), manage the DNS name records, and add the appropriate DNS entries that alias the Auth0 identity.
For example, you'll need to map