Zendesk Single Sign-On Integration
The Zendesk Single Sign-on (SSO) Integration creates a client application that uses Auth0 for authentication and provides SSO capabilities for Zendesk. Your users log in to Zendesk with Auth0 identity providers, which means the identity provider performs the identity credentials verification.
Prerequisites
Before you begin:
- Sign up for a Zendesk account.
- Set up a connection, which is a source of users. Connections can be databases, social identity providers, or enterprise identity providers, and can be shared among different applications. You may set up more than one connection for use with SSO integrations.
Steps
To configure a Zendesk SSO integration, you will:
Consent to Auth0 SSO integration
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Navigate to Auth0 Dashboard > Applications > SSO Integrations, and click + Create SSO Integration.
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Select Zendesk.
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Click Continue to grant the integration access to the listed permissions.
Configure Auth0 SSO Integration
Enter a name for your SSO Integration, configure the following settings, and click Save.
Setting | Description |
---|---|
Zendesk Account Name | Your Zendesk account name. |
Use Auth0 instead of the IdP to do Single Sign-on (SSO). **Legacy tenants only.** | If enabled, Auth0 will handle SSO instead of Zendesk. |
Configure integration with Zendesk
To configure the integration with Zendesk, follow the instructions listed in the Tutorial view.
Zendesk SSO integration
Before you continue, make sure you have your SSO integration Client ID. You will use the Client ID to replace the SSO_CLIENT_ID
placeholders.
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Log in to Zendesk as an administrator.
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Go to Security > Single sign-on.
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For SAML, select Configure.
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Select the Enabled checkbox.
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Enter the SAML SSO URL (be sure to replace the SSO_CLIENT_ID placeholder with the Client ID of your SSO Integration):
https://YOUR_DOMAIN/samlp/SSO_CLIENT_ID
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Enter the Certificate fingerprint:
A6:14:84:AC:34:55:FA:14:87:19:15:81:67:77:D2:59:EB:13:4B:FC
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Enter the Remote logout URL (be sure to replace the ACCOUNT_NAME placeholder with your Zendesk account name, which will usually be the first segment in your Zendesk URL (for example, https://{accountname}.zendesk.com)):
https://YOUR_DOMAIN/v2/logout/?returnTo=https://ACCOUNT_NAME.zendesk.com
- Click Save. SAML SSO is now configured, but it is not automatically enabled for Zendesk users. To allow users to sign in with SSO, enable external authentication in Zendesk.
Enable connections
Choose the connections to use with your SSO integration. Users in enabled connections will be allowed to log in to Zendesk. By default, all configured connections are enabled.
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Select the Connections view.
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Toggle the sliders next to connection names to enable or disable them.