Public Sector Infographic: Secure, Frictionless CIAM in ANZ

Customer identity and access management (CIAM) helps public sector agencies achieve secure, seamless, frictionless interaction that builds trust with citizens. To assess trends in CIAM adoption in the United States (US), United Kingdom (UK), and Australia and New Zealand (ANZ), Auth0/Okta partnered with Market Connections to identify and quantify how government agencies at all levels are providing digital services. The study specifically looked at the current state of identity authentication and security; challenges to current implementation; current pain points; and plans and concerns about changing systems and processes. These data points highlight key findings.