We were thrilled to host NIB Health Funds Head of Digital and Emerging Businesses Delivery, Trent McClenahan and Robert Williams Cybersecurity Manager, who shared their experience over multi-years how they have tackled issues like:
- Embarrassed with a high-friction digital experience where customers needed to remember several passwords/credentials across multiple digital assets
- Concerned with the risk of rolling out a custom authentication service in the midst of their transformational efforts and facing a high level of technical debt
- How they successfully moved from multiple, disconnected, mobile and web applications with separate identity/authentication services and no SSO to a single identity services
Key takeaways:
- Moving from a legacy application stack to modern identity without impacting customer experience
- Balancing security features with CX
- Enabling the digital experience platform & workforce identity