7 Things Healthcare Orgs Need to Know About Passwordless Auth.
How passwordless authentication enables a secure and seamless CX.
Healthcare organizations are shifting towards digital, patient-centric care models at an accelerated rate driven by Covid 19, pushing the rollout of virtual care systems and the enforcement of Smart on FHIR mandated by the 21st Century Cures Act final rules.
Digital impressions matter now more than ever—28% of consumers have switched or stopped going to a healthcare provider because of a poor digital experience. Additionally, patients will not adopt digital health services if they are perceived as insecure. This, coupled with the healthcare industry’s position as a top breach target, means that the user experience has to be balanced with security — one cannot be at the behest of the other.
With login being the first point of entry into your virtual care or digital health service — the experience needs to be as frictionless as possible. This paper examines passwordless authentication as the key to enabling a secure and seamless customer experience.