Private Cloud Onboarding

When you choose the Private Cloud deployment option, an onboarding and deployment process will be followed to configure your environment(s). To learn more about onboarding timelines, infrastructure requirements (if applicable), and Private Cloud deployment details, read on.

Timeline

Task Standard Private Cloud Auth0-hosted Managed Private Cloud Customer-hosted Managed Private Cloud
Customer onboarding requirements Upon contract signing Upon contract signing Upon contract signing
Kick-off meeting No later than five (5) days after contract signing No later than five (5) days after contract signing No later than five (5) days after contract signing
Pre-production handover N/A Five (5) business days from onboarding form validation Five (5) business days from ready customer infrastructure
Production handover Ten (10) business days from onboarding form validation Ten (10) business days from pre-production handover Ten (10) business days from ready customer infrastructure

Customer onboarding requirements

Upon contract signing, we will ask you to provide key information regarding your onboarding requirements, which we will then validate. To learn more about Private Cloud onboarding requirements, see Onboarding Requirements.

Kickoff meeting

Once we validate your onboarding requirements, we will host a kickoff meeting with you to begin the implementation process. We strongly recommend that this meeting occur no later than five (5) days after the contract signing.

Implementation

Immediately after the onboarding form validation, we begin the deployment process, the length of which varies according to the table above depending on your deployment option.

At the end of this process, you're ready for the environment handover, when your Private Cloud deployment is ready for use.

Infrastructure requirements

For Private Cloud Performance deployment options, Auth0 will handle the infrastructure deployment for you.

Learn more