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Troubleshoot

Troubleshoot

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Before submitting a ticket to Auth0 Support Center, review the following troubleshooting guides to identify and possibly fix the issue. If you still cannot address the issue, you can create a support ticket.

Basic areas to check and verify first

There are a few basic areas to check and verify before you submit a support ticket. These areas include platform, connections, domain, rules, and deprecations.

Authentication & authorization issues

We provide checklists and guidelines for checking authentication and authorization issues with API calls, login, user profiles, MFA, and SAML.

Integration & extensibility issues

We provide troubleshooting tips for issues you may have pertaining to integrations and extensibility such as partner connections, custom databases, and custom domains.

Tools

Here are some helpful tools to help you troubleshoot issues:

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