An Insurance Story, Identity and Digital Transformation
Health insurance in many regions is uncertain at best. Many providers have taken drastic measures – raising premiums, acquiring the competition, or otherwise increasing their market share. For many, digital transformation provides light at the end of the tunnel. Can they transform their businesses sufficiently to maintain a focus on patients while remaining competitive?
Digital transformation is both customer-led and technology-empowered. Getting the technology right is half the battle – and surprisingly, identity is at the heart of this challenge.
On this webinar, industry analyst Jason Bloomberg, president of agile digital transformation analysis firm Intellyx, tells the story of Watchful Insurance, a fictionalized account of several real-world health insurers. He answers: How did Watchful Health Insurance manage to improve revenues while improving actual patient care outcomes, but without adding new customers or providers?
The Watchful Insurance story is relevant to any insurance company – health, life, Fiserv, property and casualty. In particular, this webinar is especially relevant for organizations with multiple applications across different brands and multiple audiences.