Private Cloud Addon Options
The following addon options are available to Private Cloud customers:
|Customer-Hosted Managed Private Cloud||Auth0-Hosted Managed Private Cloud||Standard Private Cloud||Public Cloud|
|Enhanced Uptime Guarantee (SLA)||Yes||Yes||Yes||No|
|Addition Pre-Production Environment||Yes||Yes||No||No|
Enhanced uptime guarantee
The Enhanced Uptime Guarantee (SLA) increases the Private Cloud standard SLA of 99.95% to 99.99%.
While Auth0's Public Cloud offers a 99.90% uptime guarantee, the Private Cloud's single tenant instances with dedicated resources can offer a higher SLA of 99.95%. For an additional cost, you can request the highest SLA of 99.99% uptime.
Auth0's dedicated deployments are ISO27001, SOC 2 Type II, ISO27018 and HIPAA BAA compliant, but the PCI Certified add-on ensures that your deployment is compliant with PCI-DSS requirements as well.
Geographic high availability
With the Geographic High Availability (GEO-HA) add-on, you will have the highest form of dedicated deployment availability offered by Auth0.
The standard dedicated deployment is a single-region, high availability solution, but the GEO-HA add-on extends the cluster with a geographically-distributed region where the maximum round-trip latency does not exceed 100 milliseconds. This is referred to as a high-availability GEO cluster, which is a warm standby configuration with failure handling for rapid recovery during a regional outage.
Additional pre-production environment
The Managed Private Cloud includes a fully-isolated and independently-updated instance for development and testing. You can add additional pre-production environments to meet your business requirements.
Guaranteed Requests per Second and SLA do not apply to pre-production environments.