Manage Administrators and Support Center Users
You are responsible for managing your tenant administrators, including revoking privileges from users as necessary. You are responsible for all activities that occur under your Auth0 account and tenant. As an Auth0 tenant administrator, you can add, configure, and remove administrators in the Auth0 Dashboard.
The Dashboard> Tenant Settings > Dashboard Admins tab lists administrators assigned to your tenant. You may also add or remove tenant administrators and review whether administrator accounts have multi-factor authentication (MFA) enabled.
There are two types of roles you can assign to your team members:
Administrators (all or specific applications)
Support Center Users
Dashboard Admins can be added with
All Applications permissions, or specific application permissions in the tenant. In order to be able to view the Account Settings, and Billing information for the whole account, you will need to be added with the
All Applications permissions.
If you are currently an admin without the necessary permissions, an existing Admin with
All Applications permissions can remove you, then re-add you with the correct permissions.
Administrators can be application-specific, so areas to which the admin doesn't have access rights (e.g., APIs, Rules, Hooks, Universal Login Pages, and so on) will appear as blank pages. Administrators will also not be allowed to manage users, create rules, and perform other functions for applications to which they don't have access.
Application-specific access includes the following:
Read and write access to the specific application configuration
Read access to enabled connections for the application
Ability to configure add-ons for the specific application
Read (not write) access to all user records
Add access for multiple applications
You can invite a user to be an administrator for multiple applications, but each application invite must be sent and accepted individually.
Enter an email address and select the applications to which you would like the user to have administrative access in the Application box.
When the user opens and accepts the email invitation, the current Auth0 account in the browser will be added as a Dashboard Admin as long as the user is logged in with an account linked to the email address to which the invitation was sent. If not, the user will be prompted to log in with an account linked to the invitation email address. If there is no current session, the recipient will be prompted to log in or create an Auth0 account.
If the invited administrator has not created an Auth0 admin user account, they will need to do so in order to be able to accept the invitation and log in to the Auth0 Dashboard. Auth0 admin users are managed separately from tenant users. Accounts can be created by following the invitation URL or signing up through auth0.com/signup.
You can remove administrators by clicking REMOVE after they have been added.
If you want to allow your team members to have access to Auth0 Support Center, but you don't want to give them complete administrator access over the tenant or a particular application, you can add them as support-only users. This will allow them to open, view, and comment on Support Center tickets, receive relevant notifications and see service details. They do not have full administration access to the Auth0 Dashboard.
Support Center users
Only administrators with all applications access can add support-only users. Administrators will be able to see details about Support Center users.
Using this page, you can:
Search for users
See the account details for users
To add one or more support-only users, go to Support Center.
Click on your name in the top right and click Invite Users to Support Center.
If this is the first time you've used this feature or there are no support-only users, you'll be redirected immediately to a screen that allows you to invite users.
Provide the user's email address, select the Auth0 service to which they should have support access, and click Send Invitation. Auth0 will then send the user an email inviting them to register for and log into the Support Center.
See Reset Auth0 Account Password if you or one of your Dashboard users is having issues logging in.
Find missing tenants
Dashboard administrations can create multiple Auth0 accounts in different ways. For example, they can sign up with a social provider (e.g., Google, GitHub), then sign up again using their email address. If a Dashboard administrator reports that they cannot see all of their tenants after logging in, check to see if they have multiple Auth0 accounts.
You can confirm the signup method used by the Dashboard administrator by going to Dashboard > Tenant Settings > Dashboard Admins.