How to Use Google Authenticator

Google Authenticator is a mobile app used for two-factor authentication when logging into an application, which helps create a more secure login. With two-factor authentication you will always need your mobile device when you log in.

This page will help to explain how to sign up and log in using the Google Authenticator app.

Download the Google Authenticator App

Android

Requirements: Must be running Android version 2.1 or later.

To download the app:

  1. Visit Google Play.
  2. Search for Google Authenticator.
  3. Download and install the application.

iOS

Requirements: Must have iOS 5.0 or later. In addition, in order to set up the app on your iPhone using a QR code, you must have a 3G model or later.

To download the app:

  1. Visit the iTunes App Store.
  2. Search for Google Authenticator.
  3. Download and install the application.

Blackberry

Requirements: Must have OS 4.5-7.0. In addition, make sure your BlackBerry device is configured for US English -- you might not be able to download Google Authenticator if your device is operating in another language.

To download the app:

  1. Open the web browser on your BlackBerry.
  2. Visit m.google.com/authenticator.
  3. Download and install the application.

Sign Up as a New User

If you do not have an existing account, you will need to sign up to create one. Click the SIGN UP button and enter your email and create a password.

You will need to download Google Authenticator app.

A code will appear, and you will have five minutes to scan the code before it expires. After scanning the code, you will get a six digit code to enter. Once you enter this code you will be logged in.

Logging in

After entering your username and password, you will be prompted for a six digit code. Open the Google Authenticator app on your mobile device to find the correct code. If you use Google Authenticator for other applications as well, make sure you are using the code for the current application. After entering the six digit code you will be logged in.

Troubleshooting

If you do not have your mobile device

If you have lost your phone and are unable to finish the two-step authentication you will need to contact your system administrator for help accessing your account.

If you forgot your password

If you forgot your password when you are trying to login, click Don't remember your password? underneath the login. Enter your email to receive an email that will contain a link to reset your password.

Transaction Expiration

For logging in with Google Authenticator, there is a timeout that occurs with the passcode where it will expire. Try logging in again if you do not see a refreshed passcode in the app.

Additional Help

For other issues/questions regarding Google Authenticator, see: Install Google Authenticator.