Load Testing Policy
Effective Date: 4 February 2019
Auth0 recognizes that customers may occasionally need to perform load tests against its production cloud service. In order to ensure a successful test and maintain a high quality of service for all customers, Auth0 has established the following guidelines. Any load testing in Auth0 must be conducted in accordance with this Policy.
Only customers who have purchased an Enterprise subscription may conduct load testing. Free, Developer, Developer Pro and other non-Enterprise customers may not conduct load testing. Customers with an Enterprise subscription may request one load test (with up to 2 repeats) per year against an Auth0 production tenant. Performance and load testing is only allowed with Auth0's prior written approval. Once approved, testing can only target tenants that we have approved.
Submit load testing request
You must file a load testing request via the Support Center. Under the Issue type field, select Public Cloud Support Incident.
To be considered for approval, the request must:
Be filed at least 2 weeks prior to the desired test date; in many cases, Auth0 encourages one 1 month of advance notice to ensure time for a thorough review and any required modifications.
Be approved in writing before any testing is conducted.
Stay within our published production rate limits.
Include all information described below.
Information to include in requests
The load testing request must include the following:
A description of the test to be done
The name and region of the Auth0 tenant to be used during the test
The requested date and time of the test, including time zone
The requested duration of the test (2 hour maximum)
The platforms to be used for the test (desktop/laptop, iOS, Android, other)
The Auth0 features (such as rules or email) used during the test
The Auth0 API methods and endpoints to be used (for example
The maximum requests per second for each type of request or endpoint
The types of Auth0 connections involved in the test
Which Auth0 Rules, if any, will execute during the test
Which Custom DB, if any, will be used
Which Auth0 Webtasks, if any, will be used
Whether verification, welcome or other emails will be sent
The peak load, specified in requests-per-second, expected for each API endpoint or Auth0 feature involved in the test
An explanation/justification for the peak load numbers, including the size of the target user population and realistic estimates of logins per hour
The ramp-up rate for the test
Contacts who will be available during the test and how to reach them
Number of unique users participating in the load test
Before any testing, customers must:
Configure their own email provider in Auth0
Receive approval from their email provider to send the expected volume of email
Make arrangements for bounced emails
Establish a mechanism for testing that emails arrived
Load testing windows are subject to availability so advance notice is highly recommended. Once approved, load testing windows will have a scheduled start and end time not to exceed two (2) hours in duration. All testing must begin and end during this window.
Auth0 strongly recommends including a brief "ramp up" period to the desired load test target numbers. For example, a load test request of 100 RPS might be preceded by three five minute periods: 5 minutes at 25 RPS, 5 minutes at 50 RPS, and 5 minutes at 75 RPS. This ramp up period allows Auth0 and the customer to observe and compare effects at increasing RPS levels prior to peak RPS. If a ramp up period is not possible, please indicate why.