Manage Support Center Users

If you want to allow your team members to have access to Auth0 Support Center, but you don't want to give them administrator access over the tenant or a particular application, you can add them as support-only users. Once added, they can open, view, comment on, and receive relevant notifications on Support Center tickets. They do not have full administration access to the Auth0 Dashboard.

If you are a tenant administrator, you can add Support Center users and see their usage details.

Support Options Manage Users Screen

Using this page, you can:

  • Search for users

  • See the account details for users

  • Revoke privileges

  1. Go to Support Center.

  2. Click on your name in the top right and click Invite Users to Support Center.

    Support Options Add Support Only Users Screen
  3. If this is the first time you've used this feature or there are no Support Center users, you'll be redirected immediately to a screen that allows you to invite users.

    Support Options Invite Users to Support Center Screen
  4. Provide the user's email address, select the Auth0 service to which they should have support access, and click Send Invitation. Auth0 will then send the user an email inviting them to register for and log in to the Support Center.

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