Auth0 offers the following support plans:
|Support Offer||Available to...|
|Partner Support||Customers using Auth0 Marketplace integrations that are created and managed by our third-party partners|
|Community Support||All customers|
|Standard Support||Customers with a paid (non-Enterprise) subscription plan or those in the initial trial period|
|Enterprise Support||Customers with an Enterprise subscription plan|
|Premier Support||Customers with an Enterprise subscription plan who have added the Premier Support option.|
|Preferred Support||Customers with an Enterprise subscription plan who have added the Preferred Support option (This offering is no longer for sale.)|
Auth0 Marketplace contains both integrations published and maintained by Auth0 and integrations published and maintained by our third-party partners. All assistance for third-party partner integrations will come from partners who maintain these items.
|Integrations maintained by Auth0||Supported|
|Third-party custom integrations||Partner|
Customers with Auth0's Starter subscription plan can seek support through the Auth0 Community. Response times may vary and are not guaranteed.
If you have a Starter account and your account has been compromised, please post in Community and reach out to us via DM on Twitter.
New Auth0 customers receive Standard Support during the 22-day trial period (customers may check on how many trial days they have left by logging into the Dashboard).
At the end of the trial period, customers who have not opted to purchase a paid subscription can use the Auth0 Community for assistance. They will no longer be able to access or open tickets in the Support Center.
Customers with a paid Auth0 subscription plan receive Standard Support, which offers access to the following channels:
Auth0 Support Center
The Auth0 Support Center offers ticketed support, where support specialists are available to provide assistance.
Enterprise Support (with or without Premier Support)
Customers with an Enterprise subscription plan receive extended support hours for outages, quicker response times, and access to the Customer Success team.
Your sales order indicates whether you are subscribed to the Standard Support Program, Enterprise Support Program, or Premier Support Program.
The following features are provided with every support plan:
Answer questions concerning usage issues related to Auth0 platform-specific features, options and configurations.
Provide initial and high-level suggestions regarding the appropriate usage, features, or solution configurations for the particular type of reporting, analysis, or functionality.
Isolate, document, and find alternative solutions for reported defects.
Work with Auth0 Operations, Product, Software Development, and QA staff to submit change requests, enhancement requests, and provide fixes for the Auth0 platform as necessary.
Address your concerns with online or printed documentation, providing additional examples or explanations for concepts requiring clarification.
Access to online release notes for updates.
Access to Auth0’s online library of support webinars and knowledge base.
Access to Auth0’s customer community forums to collaborate with fellow Auth0 customers.
The following table describes feature differences of each Auth0 support plan:
|Enhanced Response Times||No||Yes||Yes||Yes|
|Enhanced Hours of Support||No||Yes||Yes||Yes|
|Designated team of Developer Support Engineers||No||No||No||Yes|