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If you have issues with an extension, we recommend you begin the troubleshooting process following one of the two alternatives:
  1. Upgrade the extension, if an upgrade is possible.
  2. Reinstall the extension.
To learn more about different extensions Auth0 offers, read Auth0 Extension.

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Upgrade the Extension

We recommend always having Extensions upgraded to the latest version available.
  1. Go to Auth0 Dashboard > Extensions.
  2. On the Installed Extensions tab, check if there is an upgrade available for the specific extension.
  3. Click the Update to… option.

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Reinstall the Extension

An alternative when running into issues with an extension is to reinstall it:
  1. Go to Auth0 Dashboard > Extensions.
  2. On the Installed Extensions tab, delete the extension.
  3. Log out of the Auth0 Dashboard.
  4. Log back in to the Auth0 Dashboard.
  5. Reinstall and reconfigure the extension.

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Contact Support

If you are still experiencing issues with your extension, and you need to contact Auth0 support, please be sure to include errors logs and/or Actions Real-time Logs with your support ticket. Errors and logs can help Auth0 support troubleshoot your issue faster.