Troubleshoot Extensions

If you have issues with an extension, we recommend you begin the troubleshooting process following one of the two alternatives:

1. Upgrade the extension, if an upgrade is possible.

2. Reinstall the extension.

To learn more about different extensions Auth0 offers, read Auth0 Extension.

We recommend always having Extensions upgraded to the latest version available.

1. Go to Auth0 Dashboard > Extensions.

2. On the Installed Extensions tab, check if there is an upgrade available for the specific extension.

3. Click the Update to... option.

An alternative when running into issues with an extension is to reinstall it:

1. Go to Auth0 Dashboard > Extensions.

2. On the Installed Extensions tab, delete the extension.

3. Log out of the Auth0 Dashboard.

4. Log back in to the Auth0 Dashboard.

5. Reinstall and reconfigure the extension.

If you are still experiencing issues with your extension, and you need to contact Auth0 support, please be sure to include errors logs and/or Actions Real-time Logs with your support ticket. Errors and logs can help Auth0 support troubleshoot your issue faster.