Auth0 provides support in alignment with the terms of service and pricing and support plans. These are the types of support provided by Auth0:
| Level |
Description |
| Supported |
Auth0 has formally tested, and will support and provide both new features and bug fixes (if applicable) for these items. |
| Sustained |
Auth0 will support and may provide bug fixes (if applicable) for these items. |
| Bug Fixes |
May receive bug fixes. |
| Community |
Auth0 does not support these items, and all assistance regarding these items will come from the general community. |
| Partner |
Auth0 does not support these items, and all assistance regarding these items will come from partners who maintain these items. |
Official support provided by Auth0 is limited to the languages, platforms, versions, and technologies specifically listed. Anything that is not listed, or is listed as community-supported is not eligible for Auth0 support. If you have questions about unsupported items, you can post your question on the Auth0 public forum.
For community-supported items, ask for help by contacting the developers responsible for those items such as submitting issues on the GitHub repositories for the specific libraries or SDKs.
Auth0 support is limited to the most recent version of the technologies listed (unless otherwise specified). If you are using an older version, you will be required to upgrade prior to seeking support.
All listed browsers are the latest versions unless otherwise indicated.
| Browser |
Support Level |
| Chrome |
Supported |
| Safari |
Sustained |
| Edge |
Sustained |
| Firefox |
Sustained |
Auth0 does not support mobile browsers for use with the Dashboard.
Auth0 Lock and authentication desktop browsers
| Browser |
Support |
| Chrome |
Supported |
| Safari |
Sustained |
| Internet Explorer (v10/11) |
Sustained |
| Edge |
Sustained |
| Firefox |
Sustained |
Auth0 Lock and authentication mobile browsers
| Browser |
Support |
| Safari iOS 9+ |
Supported |
| Chrome for Android KitKat 4.4+ |
Supported |
All listed operating systems are the latest versions unless otherwise indicated. If you are using an older version, please upgrade prior to seeking support.
| Operating System |
Support |
| Apple MacOS (with Chrome) |
Supported |
| Apple MacOS (with other browsers) |
Sustained |
| Linux Ubuntu |
Sustained |
| Microsoft Windows |
Sustained |
Auth0 Lock and authentication operating systems
| Operating System |
Support |
| Apple iOS 9+ |
Supported |
| Google Android KitKat 4.4+ |
Supported |
Supported Auth0 libraries and SDKs
Auth0 Lock widgets and libraries
Framework and Platform Integration SDKs
| Integration |
Support Level |
| Integrations maintained by Auth0 |
Supported |
| Third-party custom integrations |
Partner |
| Extension |
Support Level |
| Auth0 extensions published to the Dashboard |
Sustained |
| Custom extensions |
Community |
Feature requests should be made in the GitHub repository of each extension. Please note there is no commitment from Auth0 to implement requests.