Auth0 provides support in alignment with the terms of service and pricing and support plans. These are the types of support provided by Auth0:
| Level | Description |
|---|
| Supported | Auth0 has formally tested these items, may provide both new features and bug fixes (if applicable), and will provide customer support. |
| Sustained | Auth0 may provide bug fixes (if applicable) for these items, and will provide customer support. |
| Bug Fixes | Auth0 may provide bug fixes (if applicable) for these items, but will not provide customer support. |
| Community | Auth0 will not provide customer support for these items, and all assistance will come from the general community. |
| Partner | Auth0 will not provide customer support for these items, and all assistance will come from the partners who maintain them. |
Auth0 support coverage
Official support provided by Auth0 is limited to the languages, platforms, versions, and technologies specifically listed. Anything that is not listed, or is listed as community-supported is not eligible for Auth0 support. If you have questions about unsupported items, you can post your question on the Auth0 public forum.
For community-supported items, ask for help by contacting the developers responsible for those items such as submitting issues on the GitHub repositories for the specific libraries or SDKs.
Auth0 support is limited to the most recent version of the technologies listed (unless otherwise specified). If you are using an older version, you will be required to upgrade prior to seeking support.
Supported browsers
All listed browsers are the latest versions unless otherwise indicated.
Auth0 Dashboard desktop browsers
Auth0 does not support mobile browsers for using the Dashboard.
| Browser | Support Level |
|---|
| Chrome | Supported |
| Safari | Sustained |
| Edge | Sustained |
| Firefox | Sustained |
Authentication desktop browsers
| Browser | Support Level |
|---|
| Chrome | Supported |
| Safari | Sustained |
| Internet Explorer (v10/11) | Sustained* |
| Edge | Sustained |
| Firefox | Sustained |
Authentication mobile browsers
| Browser | Support Level |
|---|
| Safari iOS 10+ | Supported |
| Chrome for Android 7.1.1+ | Supported |
Supported operating systems
All listed operating systems are the latest versions unless otherwise indicated. If you are using an older version, please upgrade prior to seeking support.
Auth0 Dashboard operating systems
| Operating System | Support Level |
|---|
| Apple MacOS (with Chrome) | Supported |
| Apple MacOS (with other browsers) | Sustained |
| Linux Ubuntu | Sustained |
| Microsoft Windows | Sustained |
Authentication supported operating systems
| Operating System | Support Level |
|---|
| Apple MacOS (with Chrome) | Supported |
| Apple MacOS (with other browsers) | Sustained |
| Apple iOS 10+ | Supported |
| Google Android 7.1.1+ | Supported |
| Linux Ubuntu | Sustained |
| Microsoft Windows | Sustained |
Supported Auth0 libraries and SDKs
Auth0 SDKs
Content Management Systems Plugins
Samples
Native and mobile apps
SPAs
Regular web apps
Backends and APIs
Auth0 Marketplace
| Integration | Support Level |
|---|
| Integrations maintained by Auth0 | Supported |
| Third-party custom integrations | Partner |
Extensions
| Extension | Support Level |
|---|
| Auth0 extensions published to the Dashboard | Sustained |
| Custom extensions | Community |
Feature requests should be made in the GitHub repository of each extension. Please note there is no commitment from Auth0 to implement requests.
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