Service Level Descriptions
This document summarizes the key elements of Auth0’s Service Level Agreement. For full details, please see the Support Program and Service Levels in Auth0 Legal.
The average availability of the Auth0 platform in each month will be at least 99.90%. If Auth0 fails to meet its availability service level during any given month and you request a service level credit, then Auth0 will provide you with a credit as described in the table below. If any credits are not used upon expiration of your subscription, then we will apply the credits to any other fees or expenses you owe us. If there are no such other fees or expenses then we will refund the credit amount.
|Auth0 Platform Availability Level||Service Level Credit|
|< 99.9% - >= 99.0%||10.0% of the Monthly Subscription Fee applicable to month in which failure occurred|
|< 99.0% - >= 95.0%||20.0% of the Monthly Subscription Fee applicable to month in which failure occurred|
|< 95%||50.0% of the Monthly Subscription Fee applicable to month in which failure occurred|
If you require a higher availability commitment or a dedicated instance of Auth0 in your own IT environment, please contact Auth0 Sales for additional information.