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Auth0 Guarantees 99.99% Availability on Public Cloud

Nearly zero downtime now standard for Enterprise customers

March 03, 2021

BELLEVUE, Wash. – March 3, 2021 – The Auth0 Identity Platform, a product unit within Okta, today announced its 99.99% availability service level agreement (SLA) guarantee for authentication services across all Auth0 cloud deployments—shared and dedicated environments. With private cloud deployments already supporting ‘four 9s’ availability, this SLA now extends to Auth0 public cloud deployments, making 99.99% a reality for all enterprise customers.

Auth0 authenticates and authorizes more than four billion logins per month, demonstrating the scale at which its global customers operate. Whether authenticating consumers, business partners, or employees, reliability and uptime are crucial for every application—even more so for those with a continuously high volume of traffic. Any kind of downtime in high-demand applications can severely impact revenue, productivity, and brand perception.

“We deeply understand how critical Auth0’s identity management platform is for the success of our customers’ businesses,” said Shiv Ramji, Chief Product Officer. “The 99.99% availability guarantee across all cloud deployments gives current, and future customers added reassurance of superior reliability and security, and an optimal end-user experience for all of their applications.”

Auth0 continues to invest in improving the resilience of its platform and the reliability of its application services. While 99.99% is now a guarantee for customers on Auth0’s enterprise plan, platform uptime across Auth0’s U.S. public cloud environments in the past 12 months has been 99.999%+, or five 9s, as seen here:

More information about this reliability standard and Auth0’s cloud deployment options can be found here:

About Auth0

Auth0 by Okta takes a modern approach to customer identity and enables organizations to provide secure access to any application, for any user. Auth0 is a highly customizable platform that is as simple as development teams want, and as flexible as they need. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. For more information, visit

Media Contacts

Auth0 Global Communications

Matter for Auth0

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