Is Your Business Ready for AI Agents? The Ultimate AI Security Checklist for Customer Identity

AI agents are moving fast from futuristic a concept to everyday reality, helping customers book trips, manage finances, and even handle healthcare tasks. But with that convenience comes risk. Our Customer Identity Trends Report 2025 revealed that 60% of users are worried about how AI could impact the security of their digital identities, and nearly half don't trust AI agents with their data at all. This highlights the critical need for a robust AI security strategy built on a solid identity foundation.

If you're building or deploying AI agents, it's clear the stakes are high: security and trust can't be an afterthought. This checklist will help you quickly assess whether your identity environment is ready to support AI agents safely, without compromising sensitive data or customer trust.

How did your organization score? Whether you're just starting out or already deploying AI-driven customer experiences, the key takeaway is simple: AI agents are only as trustworthy as the identity foundation behind them.

If your score indicates gaps, now is the critical time to strengthen your customer identity strategy. Bolstering your identity foundation before scaling your AI initiatives is the only way to mitigate the risk of data leakage and maintain trust. And if you're already "agent-ready," keep pushing for continuous improvement—your customers are counting on it.

Want to take the next step? Explore how Auth0 for AI Agents can help you build agents that are more secure by design. We focus on building cutting-edge AI identity security solutions, including Fine-Grained Authorization and human-in-the-loop controls, so you can build with confidence.