Troubleshoot Teams

To ensure disrupted service, see below to help troubleshoot any issues associated with an Auth0 Teams membership.

Add a missing tenant

If you don’t see a tenant under your Teams instance, verify the subscription details:

  1. Check the tenant's subscription in Dashboard > Settings > Subscriptions.

  2. Verify your subscription is an Enterprise Agreement. If not, contact Auth0 Support to change your subscription.

  3. If the subscription is an Enterprise Agreement but is not part of your Teams instance, contact Auth0 Support to add the tenant.

Screenshot of what to expect when your tenant subscription is an Enterprise Agreement

Remove unrecognized tenant

If a tenant is visible under your Teams instance but should not be included, adjust the subscription of the unwanted tenant. To learn more, read Manage Subscription.

  1. Navigate to Dashboard > Settings > Subscriptions.

  2. Verify the subscription is Free, B2B, or B2C.

  3. If the subscription type is not one of the above:

    1. Downgrade or cancel the tenant.

    2. Contact Auth0 Support to have tenant downgraded or cancelled.

Remove an unrecognized admin

If a Tenant administrator is listed as part of a tenant and should not be:

  1. If you are a Team Owner and also the tenant admin for the tenant, access the Auth0 Dashboard for the tenant to remove the admin. To learn more, read Team Member Management.

  2. Request a tenant administrator to remove the admin from the tenant.