Private Cloud Onboarding
When you choose the Private Cloud deployment option, an onboarding and deployment process will be followed to configure your environment(s). To learn more about onboarding timelines, infrastructure requirements (if applicable), and Private Cloud deployment details, read on.
|Task||Standard Private Cloud||Auth0-hosted Managed Private Cloud||Customer-hosted Managed Private Cloud|
|Customer onboarding requirements||Upon contract signing||Upon contract signing||Upon contract signing|
|Kick-off meeting||No later than five (5) days after contract signing||No later than five (5) days after contract signing||No later than five (5) days after contract signing|
|Pre-production handover||N/A||Five (5) business days from onboarding form validation||Five (5) business days from ready customer infrastructure|
|Production handover||Ten (10) business days from onboarding form validation||Ten (10) business days from pre-production handover||Ten (10) business days from ready customer infrastructure|
Customer onboarding requirements
Upon contract signing, we will ask you to provide key information regarding your onboarding requirements, which we will then validate. To learn more about Private Cloud onboarding requirements, see Onboarding Requirements.
Once we validate your onboarding requirements, we will host a kickoff meeting with you to begin the implementation process. We strongly recommend that this meeting occur no later than five (5) days after the contract signing.
Immediately after the onboarding form validation, we begin the deployment process, the length of which varies according to the table above depending on your deployment option. If you have chosen the Customer-hosted deployment option, the implementation process will depend highly on the amount of time you need to provision your infrastructure per Auth0 requirements.
At the end of this process, you're ready for the environment handover, when your Private Cloud deployment is ready for use.
For Auth0-hosted Private Cloud deployment options, Auth0 will handle the infrastructure deployment for you.
If you have chosen the Customer-hosted deployment option, please review the infrastructure requirements, as well as the IP/Domain and Port List required for Private Cloud deployments. In addition, our Managed Services Engineering team will require regular access to install patches, updates, and upgrades; troubleshoot and fix issues; and optimize security and performance. To learn about available options, see Remote Access Options.