Check User Profiles

  1. Is user profile information correct at the source (authorization server)?

  2. Generate and check the HAR file, look for an id_token.

  3. Decode the id_token at to see if it has the correct information.

  4. Check any custom database scripts or rule logic.

  5. Check if you called /tokeninfo endpoint and have a custom domain configured within Auth0. If so, you need to use /userinfo endpoint instead

  6. Check if you called /userinfo endpoint properly. You should pass an access token. You should call this endpoint with the default Auth0 domain even if the tenant has a custom domain enabled.

  7. Check if you specified the correct scope to get an Access Token.

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