Trends in Customer Identity & Access Management: Modernization to AI

Discover how technology and security leaders are evolving their customer identity strategies. This comprehensive Gatepoint Research report, sponsored by Auth0, surveys 184 executives and engineers across high-scale industries to uncover the current state of Customer Identity & Access Management (CIAM).

Key Takeaways:

• Driving Growth & Experience: Over 47% of organizations prioritize growing their customer base, accelerating product delivery, and delivering seamless omni-channel experiences.
• The Cloud & Passwordless Shift: 53% of companies are actively migrating identity to cloud-based platforms, while 46% are investing in passwordless authentication.
• The AI Imperative: Over 56% agree that the rise of AI agents and applications will reshape identity strategy, creating an urgent demand for stronger non-human identity controls, standards, and interoperability.

Download the full report to learn how Auth0 can help your organization future-proof your digital ecosystem.