By now you should have received confirmation your accounts are provisioned and a customer success manager has sent you a link to your success plan. Below are the steps you should take to complete the orientation tasks in the success plan.
All customers are encouraged to use our support forum to receive support from our engineers and search existing questions and answers. This is the best method of support for non-critical issues and general queries.
Support Center is the window into Auth0’s comprehensive docs and support team. It should always be your first port of call for raising standard or critical issues related to production or blocking your progress in moving to production.
This site shows you information about current cloud service availability or details of any known incidents.
Stay up to date with updates made to our public cloud service.
There are a number of policies and requirements you should be aware of as you onboard and throughout the development lifecycle. Being aware of the policies will reduce issues caused by inadvertently breaking them.
Auth0 is an extensible platform that can be used in many ways. The resources here aren’t designed to address every possible use case or configuration but rather provide you with the basic overview of a variety of topics. This is best suited if you’re fairly new to Auth0, or for others in your team that may be working with Auth0 in the future.
These are some of the core concepts to understand and help you get up and running with maximum effectiveness and minimal issues.
Take a deeper dive into more specific guidance across different frameworks, languages, standards, protocols and other concepts.
Record your progress in the Success Plan as you work through these orientation tasks. Once you’ve completed the required items in the Success Plan, a customer success manager will reach out to confirm the plan and continue to ensure you’re tracking to it. Good times ahead!
Sprint Onboarding Technical Guidance
Register for the next Sprint Onboarding Technical Guidance online session here. Fill out the Technical Guidance tab in your success plan and the Customer Success Engineers running the session will do their best to cover.