Unsupported Requests

Our support team strives to assist you to the best of our ability. However, we are currently unable to grant the following requests:

  • Transferring data from a non-production to a production account

  • Renaming a tenant

  • Renaming a connection

  • Re-using the name of a previously deleted tenant

  • Migrating a tenant from one region to another (for example, from US to EU)

  • Ad hoc usage data reports.

  • Restore any deleted or modified data or settings in tenants, including:

    • Database connections and their users and passwords
    • Users, their profile information, metadata, roles membership
    • Roles and permissions
    • Applications
    • SSO Integrations
    • APIs
    • Connections
    • Rules
    • Hooks
    • Extensions
    • Email templates