Auth0 Operational Policies
Auth0 has established operational policies that govern the following areas.
This policy covers change of address, credit card issues, canceling subscriptions, refunds, invoicing, sales tax, scaling users, and tenant conversion. See Billing Policy for details.
Data export and transfer
Auth0 will not transfer data from one Auth0 tenant to another. This applies to both Public Cloud and Private Cloud customers. All data in your Auth0 tenant is always under your control and is available through the Management API at any time. If you want to stop using our service, you can export your data. See Data Export and Transfer Policy for details.
Load and penetration testing
Only customers who have purchased an Enterprise subscription may conduct load testing. Customers with an Enterprise subscription may request one load test (with up to 2 repeats) per year against an Auth0 production tenant. Performance and load testing is only allowed with Auth0's prior written approval. Once approved, testing can only target tenants that we have approved. See Load Testing Policy and Penetration Testing Policy for details.
To conduct these tests, notify us in advance by submitting a Support Ticket. Auth0 requires at least 7 days' notice prior to your test's planned start date.
We apply an iterative approach to product delivery, including an iterative product release lifecycle that allows us to introduce and improve upon new functionality.
When building Auth0 products, we resolve to
Deliver value to customers early and often, iterating based on their feedback.
Seek a deep understanding of our customers and consider them in every decision.
Relentlessly acquire and analyze data, so we can make better choices.
Visualize and design for current, idealized, and future versions of our whole product when adding features.
To best serve these goals, we apply an iterative approach to product delivery, including an iterative product release lifecycle that allows us to introduce and improve upon new functionality.
Actions such as rapidly updating configuration settings, aggressive polling, or making highly concurrent API calls may result in your app being rate limited. See Rate Limit Policy for details.
Entities in Auth0 are tenant configuration elements such as applications, connections, rules, and API resource servers. Auth0 limits the number of entities you can have depending on the platform for your subscription level group. See Entity Limit Policy for details.
Sanitize HAR files
If you contact Auth0 Support, you may need to include a sanitized HAR file for troubleshooting help.
Before you delete your tenant, please review the following resources for alternative options:
Update Tenant Administrator - for changing tenant ownership
Delete or Reset Tenants - for resetting tenant configuration
If you've already deleted your tenant and you require the use of a particular domain name, we recommend configuring a custom domain name for your new tenant.
Our support team strives to assist you to the best of our ability. However, we are currently unable to grant the following requests:
Transfer data from a non-production to a production account
Remove a tenant admin
Rename a tenant
Rename a connection
Re-use the name of a previously-deleted tenant
Migrate a tenant from one region to another (for example, from US to EU)
Ad hoc usage data reports
Restore any deleted or modified data or settings in tenants, including
Database connections and their users and passwords
Users, their profile information, metadata, and role memberships
Roles and permissions
Tenant logs once the standard retention time has passed