Tenant Restoration Policy

The following policy governs requests for restoration of Auth0 tenants that were previously deleted.

A customer may request a tenant restoration if the tenant was deleted by human error and restoration is critical for the continuity of customer's operations. Please note that before deleting a tenant, from the Auth0 Dashboard, a warning explains that this cannot be undone. However, in some cases we might opt for support this kind of request.

Considerations:

  • We support tenant restoration for all paying customers.

  • Tenant restoration is generally not supported for non-paying customers, but we will evaluate the requests on a case-by-case basis. This means that tenant restoration is not guaranteed in this case.

  • The restoration can take up to seven days, for paying customers. For non paying customers, it can take longer and it will be specified if the request is accepted.

  • Tenant restoration will be allowed if the request is made before 20 days have passed from the date the tenant was deleted.

How to request:

  • Customers must file a tenant restoration request in writing, via the Auth0 support center or via email.

  • Please specify the name that the deleted tenant had and the region where it belonged.

  • A member of the Auth0 team will respond your request.