Auth0 offers support for all subscribers. All customers, even on free accounts, can use our public discussion forum to receive support from our engineers and search existing questions.
Additionally, subscribers can create a private ticket via Support Center. All account administrators will be able to view and add comments to Support Center tickets. Support Center can be accessed by clicking on the Get Support link on the dashboard.
Ticket Response Times
Ticket response times will vary based on your support plan (shown below). Additionally, our platinum support customers will be provided a support phone number.
|Free Subscriptions||Gold/Silver/Home Grown Subscriptions||Platinum Support|
|Business Hours||M-F 7am-7pm||M-F 7am-7pm||Standard Issues: M-F 7am-7pm / Critical Outages: 24/7|
|First Response Time||2-5 Business Days||24 hours||Standard Issues: 3 hours / Critical Outages: 1 hour|
|Subsequent Response Time||2-5 Business Days||48 hours||Standard Issues: 24 hours / Critical Outages: ongoing|
If you have specific support requirements or are interested in the Platinum Support option, please contact sales.
Every effort will be made to respond sooner than the times listed above. However, some types of problems such as development issues that require us to install software to duplicate a problem, may take time due to the research and work required.